Welcome to Turab Guide (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our official website
https://turabguide.com/ and all associated services, digital products, eCommerce solutions, virtual assistant packages, and any other offerings.

Turab Guide is a modern eCommerce solutions platform delivering high-quality virtual assistant services and business growth strategies. We help entrepreneurs & brands build, manage, and scale online stores across eBay, Shopify, TikTok Shop, Etsy, and more. Our services include product research, dropshipping management, listing creation, SEO optimization, customer service, and custom HTML descriptions.

✅ By accessing or using our website, purchasing any goods, items, or services, or creating an account, you agree to be bound by these Terms. If you do not agree, please refrain from using our platform.

1. Eligibility & Account Creation

✅ User accounts allowed Users can create accounts on Turab Guide to manage orders, track services, and access exclusive resources.

• You must be at least 18 years old or have valid guardian consent.
• You agree to provide accurate, complete, and up-to-date registration information.
• You are responsible for safeguarding your account credentials and for all activities occurring under your account.
• We reserve the right to suspend, terminate, or restrict accounts that violate these Terms or present fraudulent/misleading information.

🔐 Account creation benefits: faster checkout, order history, personalized support, and early access to new eCommerce tools.

2. Purchases – Goods, Items & Services

🛍️ Yes, users can buy goods, items & services Turab Guide offers a variety of eCommerce solutions, virtual assistant packages, digital assets (custom HTML templates, SEO reports), and premium consulting services.

• Virtual assistant plans – product research, dropshipping management, listing optimization, customer support outsourcing.
• eCommerce growth tools – custom product listings, bulk editing, marketplace analytics.
• Digital products – eCommerce guides, checklist templates, and automation resources.
• All purchases are subject to availability. We reserve the right to modify pricing or discontinue any service at any time without prior notice.
• We may refuse service to anyone for any reason at our sole discretion (e.g., policy violations or suspected fraud).

3. Orders & Payment Terms

• Full payment is required before order processing or delivery of services/products.
• Prices are displayed in your local currency equivalent (USD/PKR etc.) and are subject to change; however, confirmed orders will be honored at the price at checkout.
• We integrate trusted third-party payment gateways (Stripe, PayPal, etc.). Turab Guide is not liable for payment gateway errors, bank declines, or currency exchange fluctuations.
• By placing an order, you authorize us to charge the provided payment method.
• For subscription-based virtual assistant plans, recurring billing applies unless canceled prior to renewal.

4. Refund & Cancellation Policy

Because we deliver both digital and hands-on services, refund eligibility depends on the specific service delivered:

• Digital products (e.g., templates, e-books): Non-refundable once downloaded or accessed.
• Virtual assistant hours / project packages: Non-refundable after work has commenced. However, unused prepaid hours may be refunded within 7 days of purchase (if no work started).
• Custom eCommerce setup (listing creation, store audits): Non-refundable after delivery of initial deliverables.
• To request a refund assessment, please submit a ticket via our contact page within 14 days of purchase, and we will evaluate on a case-by-case basis.
• Monthly subscription cancellations must be made at least 3 business days before the next billing cycle.

5. Account Management & Responsibilities

• Users may create an account by providing email, name, and password. Business accounts require valid tax/business info for invoicing.
• You agree to notify us immediately of any unauthorized use of your account.
• Turab Guide is not liable for any loss or damage arising from your failure to protect your login details.
• We may request identity verification for high-value purchases or VA service subscriptions.
• Inactive accounts (no login for 18+ months) may be archived; data can be restored upon request.

6. Intellectual Property Rights

All content on Turab Guide — including but not limited to logos, branding, website code, product images, service descriptions, proprietary eCommerce frameworks, and custom HTML templates — is the exclusive property of Turab Guide or its licensors.

• You may not reproduce, distribute, modify, create derivative works, or publicly display any content without prior written consent.
• Violation may result in immediate termination of services and legal remedies under Pakistan and international copyright laws.
• You retain ownership of your store data and user-generated content, but grant us a limited license to operate and improve our services.

7. Prohibited Activities & Misuse

You agree NOT to engage in any of the following:

• Using Turab Guide for illegal purposes (e.g., selling counterfeit goods, fraudulent transactions).
• Attempting to reverse engineer, hack, disrupt, or overload our website infrastructure.
• Uploading malicious code, viruses, or harmful files via account or contact forms.
• Impersonating Turab Guide employees or misrepresenting affiliation.
• Violating any third-party marketplace rules when using our listing services (eBay, Shopify, etc.). You are responsible for compliance.

8. Limitation of Liability

To the maximum extent permitted by law, Turab Guide and its affiliates, directors, employees, or partners shall NOT be liable for:

• Indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, revenue, or business opportunity).
• Service interruptions, downtime, or technical failures beyond our reasonable control.
• Any actions or omissions of third-party platforms (eBay, Etsy, Shopify, payment processors).
• Losses resulting from unauthorized access to your account due to weak passwords or phishing attacks outside our systems.

Our total aggregate liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to us in the preceding 3 months.

9. Disclaimer of Warranties

ALL SERVICES, PRODUCTS, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Turab Guide does not guarantee specific sales, revenue growth, or marketplace ranking results from our virtual assistant services or consulting. While we strive for excellence, market conditions, platform policy changes, and other external factors are beyond our control. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Third-Party Links & Tools

Our website may contain links to third-party websites (e.g., payment partners, eCommerce platforms, analytics tools). We are not responsible for the content, privacy policies, or practices of any third-party sites. Interactions with third-party services are solely between you and the third party. We may also integrate tools like popular marketplace API’s — your use is subject to their terms.

11. Termination & Account Suspension

We may, at our sole discretion, suspend or terminate your account and access to our services immediately without prior notice or liability, for any reason, including breach of these Terms.

• Upon termination: your right to use the website stops immediately, and we may delete or deactivate your account information.
• Outstanding payment obligations survive termination.
• You may terminate your account at any time by contacting support or via account settings (if available). Prepaid services will not be refunded except as provided in our refund policy.

12. Changes & Modifications

Turab Guide reserves the right to revise or update these Terms at any time, with the revised version effective immediately upon posting on this page. The “Last updated” date will reflect changes. We encourage you to review this page periodically. Your continued use of the website after any modifications constitutes acceptance of the new Terms. For material changes, we may provide additional notice via email or website banner.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or your use of Turab Guide shall be resolved exclusively through binding arbitration or in the competent courts of Lahore, Pakistan. Both parties waive any right to a class action or jury trial to the extent permitted by law.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, or need to submit a refund/termination request, please reach out to our team:

📧 Official contact page: https://turabguide.com/contact-us/

🌍 Website: https://turabguide.com/

We aim to respond within 2-3 business days. For urgent account issues, use the contact form and mark “Urgent – Terms.”

🌟 Our Commitment to You

“Smart work, consistency, and results.” At Turab Guide, we believe in scalable, cost-effective eCommerce growth. Our mission is to empower entrepreneurs with next-level virtual assistant expertise and marketplace mastery. These Terms ensure transparency, fairness, and a safe environment for your business to thrive. Thank you for trusting us as your growth partner.

🔹 Turab Guide — your trusted partner for eCommerce growth & virtual assistant solutions.